stc Bahrain GenNext contact centre
TelecomBahrainstc Bahrain 'Bayan'
stc Bahrain unveiled an integrated GenNext contact centre with Arabic-dialect voice and chat agents aiming to resolve most routine contacts.
How to do it
- Unify voice, chat and social queues.
- Add Arabic dialect bots for routine intents.
- Give human agents AI summaries.
- Report resolution rates.
Generic implementation steps by the editors, not a description of the organisation's internal process.
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